albertapatients.ca Survey Suggests More Information Needed About Emergency Departments
December 8, 2016

Albertans tend believe wait times in hospital Emergency Departments (EDs) are too long, but their perceptions are not always in keeping with their own experiences according to a recent survey conducted by albertapatients.ca.  The survey fielded September/October among a representative sample of Alberta patients further notes that while people generally understand the processes of the EDs, there are gaps in information which can create frustration.  This is important as experiences with and perceptions of ED wait times tend to influence perceptions of all elements of patient care.

The exploratory October study suggests that there is an opportunity to better inform patients at multiple points:
• While waiting in the ED
• The decision to visit the ED
• Arrival at the ED

Read the full press release online (opens in a new browser window)
Metro Calgary's coverage (opens in a new browser window)
Edmonton Journal's coverage (opens in a new browser window)

ThinkHQ Public Affairs Inc. is a Canadian-based independent public opinion consultancy, and is the Alberta Medical Association’s research partner in the operation of albertapatients.ca.

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